We want you to be completely satisfied with your online purchase, so we offer 7 day time to return from the delivery date.
We want you to love what you ordered, but if something isn't right, let us know. We'll give you an exchange on that piece in another color, a different size, or an entirely new style.
You are welcome to exchange it back to us within 7 days of receiving it. The return or exchange should be notified within 48 hours of receiving and it should be delivered back to us in 7 days from the date its delivered to the customer. We offer refund, exchange and store credits subject to the following conditions:
- Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tag’s authenticity cards, dust bags, boxes, hangers, freebies, if any and other packaging intact sold as a part of the product.
- The garment should not have been used for any photoshoot or commercial activity.
- Customized or special delivery orders cannot be exchanged.
- If merchandise is returned despite these conditions your return will be sent back to you at an additional charge.
Full-priced items are eligible for refunds, exchange or store credit;
Merchandise bought on discount are considered as final sale, and hence is not eligible for exchange.
CUSTOM MADE ITEMS
Make to order, Bespoke and Altered items purchased cannot be returned or exchanged. If merchandise is returned despite this policy, items will be sent back to you at an additional charge;
Gift Cards may not be returned;
We suggest all items are tried on as soon as they are received to ensure you are able to return items within the return’s timeframe which is 7 days from receiving of it. Store-credit notes are valid for 2 years from the date of issue.
Original shipping charges and duties and taxes are non-refundable and shall be deducted from refunds. Charges for returned items are the responsibility of the customer. We take no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by AMRTA.
PROCESSING TIME FOR RETURNS
We endeavor to process refunds daily but please allow up to 7-10 business days for your return to be processed after the product inspection at Amrta warehouse. You will receive email notification of when our team has received your return and again when it has been processed.
We sincerely apologize for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team firstname.lastname@example.org with your order number and images of the fault and we will work with you to resolve it as soon as possible. Request to notify us within 48 hours of receiving the product.
Refund & Exchange Procedure
- Product Return should be notified within 48 hours of receiving by the customer and it should be returned back to us which clearly implies we should get return merchandise within 7 days from the date it was delivered to the customer.
- Products returned under this policy will be subject to quality testing/inspection. Kindly allow us 7-10 business days to inspect the return.
- If Amrta accepts the product returned, you will be entitled to receive refunds after deduction of logistic charges, taxes and duties.
- Notwithstanding anything contained in this policy, Amrta reserves a right to reject any request for return and/or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address.
- Amrta refund shall not exceed the value of the product returned and/or exchanged but may be subject to deductions of any benefits for example any discounts availed, shipping or delivery charges waiver, gst and taxes deducted at source etc., if any.
Some miscellaneous requirements to be aware of for the Return Process -
- The Return form is compulsory for all Returns. Please make sure that it is enclosed in the packing, while sending the returns. For all returns, please mention specifically the terms “RETURN TO SHIPPER”, the relevant ‘Order Number’, and ‘SKU name’ on the package for easy reference.
- Any items purchased by the Store Credits (received as store credits upon successful valid Return) won’t be entitled for any further Return or exchange.
We do not offer merchandise exchanges and/or returns on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at email@example.com within 48 hours of receiving the order.